Terms & Conditions — dora55

1. Definitions

For the purposes of these Terms and Conditions, the following terms carry the meanings set out below:

• "dora55", "we", "us", or "our" — refers to the operator of the website located at https://dora55.cam and all associated subdomains and mobile applications.
• "Platform" — the dora55 website, mobile site, and any native application made available to registered players.
• "Player", "you", or "your" — any natural person who holds a registered account on the Platform.
• "Account" — the individual player account created following successful registration and identity verification.
• "Balance" — the aggregate of real-money funds held in a Player's Account at any given time, excluding locked bonus credit.
• "Bonus Credit" — non-cashable promotional funds credited to an Account subject to wagering and other conditions.
• "Wagering Requirement" — the total monetary amount a Player must wager before Bonus Credit or bonus-derived winnings become eligible for withdrawal.
• "KYC" — Know Your Customer; the identity and address verification process required before first withdrawal and at other risk-trigger points.
• "IDR" / "Rp" — Indonesian Rupiah, the sole supported currency on the Platform.
• "Services" — collectively, all gaming, betting, promotional, and customer support services offered through the Platform.
• "Intellectual Property" — all software, design, trademarks, logos, graphics, text, and game content owned by or licensed to dora55.
• "Self-Exclusion" — a voluntary restriction mechanism by which a Player suspends access to the Platform for a defined period or permanently.

2. Eligibility

2.1 Age Requirement

Access to and use of the dora55 Platform is strictly restricted to individuals who are at least 21 years of age. By creating an Account, you represent and warrant that you meet this age threshold. dora55 reserves the right to request proof of age at any stage and to suspend or permanently close any Account where the minimum age requirement cannot be confirmed. Any funds deposited by an underage player will be returned via the original payment method, with all associated winnings forfeited.

2.2 Geographic Eligibility

The Platform is primarily designed and marketed for players residing in Indonesia. You must be physically located in a jurisdiction where online gaming is not explicitly prohibited at the time of placing a wager. It remains your sole responsibility to ascertain whether online gaming is lawful in your jurisdiction. dora55 makes no representation that the Services are appropriate or available in locations other than Indonesia, and accessing the Platform from a restricted jurisdiction may result in Account suspension.

2.3 Legal Capacity

You must have the full legal capacity to enter into binding agreements. By registering, you confirm that you are not under any legal guardianship that would prevent you from contracting, and that your use of the Platform is for personal entertainment purposes only, not professional gambling activity on behalf of a third party.

2.4 Excluded Persons

Employees, directors, officers, and contractors of dora55, as well as their immediate family members residing in the same household, are ineligible to hold a player Account or participate in any bonus or promotional programme offered on the Platform.

3. Account Registration

3.1 Registration Process

To access the Services, you must complete the registration form accurately and in full. You agree to provide truthful, current, and complete information including your legal full name, date of birth, email address, mobile phone number, and a valid Indonesian residential address. Providing false or misleading information constitutes a material breach of these Terms and will result in Account closure and potential forfeiture of funds.

3.2 One Account Per Person

Each individual may hold only one active Account on the Platform. Operating multiple accounts — whether under the same identity or different identities — is strictly prohibited. Where duplicate accounts are identified, dora55 will close all but the first chronologically registered Account. Funds held in duplicate accounts may be withheld pending a full investigation. Bonuses claimed across multiple accounts will be voided in their entirety.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. dora55 will never ask for your password via email, live chat, or any other channel. You must notify us immediately at [email protected] if you suspect unauthorised access to your Account. dora55 shall not be liable for losses arising from your failure to keep your credentials secure, provided that we have acted in good faith on instructions given using those credentials.

3.4 Account Closure by Player

You may request voluntary Account closure at any time by contacting Customer Support via live chat or email. Closure requests are processed within 24 hours. Any remaining real-money Balance will be refunded to your last verified withdrawal method, subject to standard KYC requirements. Unused Bonus Credit is forfeited upon closure. Account closure does not release you from obligations already incurred (e.g., outstanding chargebacks or pending fraud reviews).

4. Identity Verification (KYC)

4.1 Mandatory Verification

dora55 is required to conduct identity verification in compliance with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations. Verification must be completed before the processing of any withdrawal request. You will be asked to submit clear copies of the following documents:

• Government-issued photo identification — Indonesian National ID Card (KTP) or valid passport
• Proof of address — utility bill, bank statement, or official correspondence dated within the last three months
• Payment method verification — screenshot or statement confirming ownership of the bank account or e-wallet used to deposit
• Selfie with ID — a live photograph holding your KTP or passport, when requested by the compliance team

4.2 Verification Timelines

Standard KYC review is completed within 2–4 business hours of receiving all required documents. Complex cases involving additional due diligence may take up to 72 hours. dora55 will notify you via email of the outcome. Withdrawals remain on hold throughout this period. Submitting fraudulent or altered documents is a criminal offence and will be reported to relevant authorities.

4.3 Enhanced Due Diligence

Players identified as politically exposed persons (PEPs) or flagged by automated risk systems may be subject to enhanced due diligence, including the provision of additional documentation such as source-of-funds declarations. Failure to cooperate with enhanced due diligence requests within 14 calendar days may result in Account suspension and escalation to relevant authorities.

5. Deposits

5.1 Accepted Deposit Methods

dora55 accepts deposits exclusively in Indonesian Rupiah (IDR / Rp) via the following payment channels:

5.2 Deposit Conditions

All deposits must originate from a payment acc ount registered in your own name. Third-party deposits are strictly prohibited. dora55 will reject any deposit where the sender's name does not match the registered Account holder's name and will return the funds via the same payment channel. dora55 does not accept deposits made via credit cards. dora55 reserves the right to request evidence of the source of funds for any deposit exceeding Rp 50.000.000 in a single calendar month.

5.3 Deposit Limits Under Responsible Gaming

Players may voluntarily set daily, weekly, or monthly deposit limits through the Account settings panel. Once a reduced limit is applied, it takes effect immediately. Requests to increase an existing deposit limit are subject to a mandatory 72-hour cooling-off period before activation. dora55 may also impose deposit limits unilaterally where responsible gaming indicators suggest a player may be at risk.

6. Withdrawals

6.1 Withdrawal Methods and Timelines

Withdrawals are processed exclusively to payment methods previously used for deposits and registered in the Account holder's verified name. dora55 does not process withdrawals to third-party accounts under any circumstances. Indicative processing times are set out below and represent estimates during normal business operations (08:00–17:00 WIB, Monday to Friday):

Weekend and public holiday withdrawal requests are accepted 24/7 but may experience delays of 2–6 hours due to interbank processing schedules. dora55 does not guarantee same-day processing for requests submitted outside business hours.

6.2 Withdrawal Conditions

A withdrawal request will only be approved where: (a) the Account has passed full KYC verification; (b) all applicable wagering requirements on active bonuses have been satisfied; (c) the withdrawal amount does not exceed the verified daily limit for the selected method; and (d) no open fraud or chargeback investigation is attached to the Account. dora55 reserves the right to request updated KYC documentation before processing any withdrawal where the Account has been dormant for more than 180 days or where the withdrawal amount is materially larger than the player's historical pattern.

6.3 Withdrawal Fees

dora55 does not charge a platform fee on standard withdrawals. However, your bank or e-wallet provider may impose its own transfer fees in accordance with their published fee schedules. dora55 bears no responsibility for fees levied by third-party payment processors.

7. Bonuses & Promotions

7.1 General Bonus Conditions

All bonuses and promotional offers are issued at the sole discretion of dora55 and are subject to the specific terms published alongside each offer at the time of activation. In the event of a conflict between a promotion-specific term and these general Terms and Conditions, the promotion-specific term shall prevail only to the extent of the inconsistency.

7.2 Wagering Requirements

Unless a specific promotion states otherwise, the following standard wagering conditions apply to all Bonus Credit issued by dora55:

• The standard wagering requirement is 30 times (30x) the bonus amount
• Slots contribute 100% of each wager toward the wagering requirement
• Live Casino games (Baccarat, Roulette, Blackjack) contribute 10%
• Sports betting wagers contribute based on odds: minimum odds of 1.80 required for 100% contribution; odds below 1.80 contribute 0%
• Table games, scratch cards, and lottery contribute 5%
• Crash games (Aviator, JetX, Spaceman) contribute 50%

7.3 Maximum Bet During Wagering

While Bonus Credit remains active in your Account, the maximum permitted single wager is Rp 50.000 per spin, hand, or bet. Placing wagers exceeding this limit while a bonus is active is a breach of these Terms and may result in the cancellation of the bonus and any associated winnings, regardless of whether the outcome was winning or losing.

7.4 Bonus Expiry

Unless otherwise specified in promotion-specific terms, all Bonus Credit and associated wagering requirements must be fulfilled within 30 calendar days of the bonus being credited to the Account. Unused Bonus Credit and any unconverted bonus-derived winnings are automatically removed from the Account upon expiry without notice or compensation.

7.5 Abuse and Bonus Fraud

dora55 employs automated and manual systems to detect bonus abuse, including but not limited to: placing opposing bets (hedging) across multiple accounts to extract bonus value with minimal risk; registering multiple accounts to claim the same offer repeatedly; coordinating with other players to artificially meet wagering requirements; and using automated betting scripts. Where abuse is confirmed, dora55 reserves the right to void all bonuses and associated winnings, suspend the Account, and recover any funds already withdrawn.

8. Game Rules & Betting

8.1 Game Integrity

All casino games available on the dora55 Platform are supplied by licensed third-party software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Pocket Games Soft. Random Number Generator (RNG) outcomes for non-live games are certified by accredited independent testing laboratories. Live dealer games are operated from regulated studios under real-time supervision. dora55 does not control or modify game outcomes and bears no responsibility for software malfunctions originating within a third-party provider's system.

8.2 Sports Betting

Sports betting markets on dora55 cover domestic Indonesian competitions including BRI Liga 1 (featuring clubs such as Persija Jakarta, Persib Bandung, Bali United, and PSM Makassar), as well as international leagues including the EPL, La Liga, Serie A, Bundesliga, and UEFA Champions League. Betting markets include 1X2, Over/Under, Asian Handicap, Both Teams to Score, Correct Score, First Goalscorer, and mix parlay (accumulator) bets. All bets are accepted at the odds displayed at the time of placement. dora55 reserves the right to void bets placed after the commencement of an event where live odds were not properly updated due to a technical fault.

8.3 Voided Bets

A bet may be declared void and the stake returned in the following circumstances: the event is cancelled or abandoned before completion of the minimum required playing time; the market was opened or settled in error due to a data feed failure; odds were manifestly incorrect at the time of placement (palpable error); or the player placed a bet using information not publicly available at the time of placement (integrity breach). Void bet stakes are returned to the real-money Balance without any bonus credit adjustment.

8.4 Disconnection Policy

In the event of an internet disconnection during a game round, the Platform will automatically resume the game from its last confirmed server-side state upon reconnection. dora55 shall not be liable for losses incurred as a result of the player's own internet instability. Where a malfunction of the Platform's own servers can be demonstrated to have caused material loss, dora55 will investigate and resolve the dispute within 10 business days.

9. Responsible Gaming

dora55 is committed to promoting safe and responsible gaming. We provide the following tools to all registered players free of charge:

• Deposit Limits: Daily, weekly, and monthly caps on deposits, configurable via Account settings and effective immediately upon reduction
• Loss Limits: Maximum net loss thresholds over defined periods, after which betting access is suspended automatically
• Session Time Limits: Configurable maximum continuous gaming session durations (1–8 hours)
• Reality Check Reminders: Periodic on-screen notifications displaying session duration and net win/loss figures
• Cooling-Off Periods: Temporary account suspensions of 24 hours, 7 days, or 30 days, activated by contacting Customer Support
• Self-Exclusion: Voluntary exclusion for periods of 6 months, 12 months, or permanently — requests are processed within 24 hours and cannot be reversed during the exclusion window

Players who believe their gaming behaviour may be causing harm are encouraged to contact our Customer Support team at [email protected] or via 24/7 live chat to discuss their situation confidentially. For detailed responsible gaming guidance, please review our dedicated Responsible Gaming page.

10. Prohibited Activities

The following activities are strictly prohibited on the dora55 Platform. Engaging in any prohibited activity may result in immediate Account suspension, forfeiture of Balance and Bonus Credit, and referral to law enforcement authorities where applicable:

1. Using the Platform for any unlawful purpose, including money laundering, fraud, or financing of illegal activities
2. Opening or operating more than one Account simultaneously
3. Providing false, misleading, or third-party identity information during registration or KYC
4. Depositing funds originating from criminal activity or funds that are the proceeds of fraud
5. Using automated software, bots, scripts, or artificial intelligence tools to place wagers or exploit game outcomes
6. Exploiting software errors, glitches, or pricing errors to gain an unfair advantage; any winnings derived from such exploitation will be voided
7. Colluding with other players to manipulate game outcomes, including chip-dumping in poker or coordinated sports betting
8. Engaging in any form of arbitrage betting or matched betting using dora55 bonus funds
9. Abusing the chargeback process through your bank or payment provider to recover funds that were legitimately wagered
10. Attempting to access, probe, or interfere with the Platform's technical infrastructure, including denial-of-service attacks

11. Intellectual Property

All content on the dora55 Platform — including but not limited to software, source code, design layouts, graphics, logos, trademarks, game content, text, and multimedia elements — is the exclusive property of dora55 or its licensors and is protected by applicable international intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal entertainment purposes only.

You may not reproduce, distribute, publicly display, modify, create derivative works from, reverse-engineer, or otherwise exploit any portion of the Platform's Intellectual Property without the prior written consent of dora55. Any unauthorised use will constitute an infringement of our intellectual property rights and may expose you to civil and criminal liability.

Game content supplied by third-party providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Pocket Games Soft, Spribe, and others) remains the intellectual property of the respective provider and is subject to that provider's own licensing terms. dora55 does not transfer any rights in third-party game content to players.

12. Limitation of Liability

12.1 Platform Availability

dora55 endeavours to maintain continuous Platform availability but does not warrant uninterrupted or error-free operation. Scheduled maintenance, emergency system updates, and circumstances beyond our control (including internet infrastructure failures, banking system outages, and acts of God) may result in temporary service unavailability. dora55 shall not be liable for any losses — direct, indirect, or consequential — arising from Platform unavailability, provided that such unavailability was not caused by our gross negligence or wilful misconduct.

12.2 Cap on Liability

To the maximum extent permitted by applicable law, dora55's total aggregate liability to any individual player for any single claim or series of related claims shall not exceed the lesser of: (a) the total net deposits made by that player in the 12 calendar months preceding the event giving rise to the claim; or (b) Rp 50.000.000. This cap does not apply to liability arising from death or personal injury caused by our negligence, or to liability which cannot be limited by law.

12.3 Third-Party Content

dora55 is not responsible for the accuracy, completeness, or reliability of information provided by third-party game suppliers, data feed providers, or payment processors. Any reliance on third-party information is at the player's own risk. We do not endorse any third-party service and are not liable for any loss arising from your interaction with third-party systems integrated with our Platform.

12.4 Player Responsibility

Players are solely responsible for ensuring that their use of the Platform complies with all applicable local laws and regulations in their jurisdiction of residence. dora55 accepts no liability for any legal consequences arising from a player's decision to access the Platform from a jurisdiction where online gaming is prohibited or restricted.

13. Privacy & Data

The collection, storage, and processing of personal data by dora55 is governed by our Privacy Policy, which forms an integral part of these Terms and Conditions and is incorporated herein by reference. By registering an Account, you acknowledge that you have read and understood our Privacy Policy and consent to the processing of your personal data as described therein.

In summary, dora55 collects personal data for the purposes of account management, identity verification (KYC), payment processing, fraud prevention, AML/CTF compliance, customer support, and — where you have provided separate consent — marketing communications. We do not sell personal data to unaffiliated third parties. Data is shared only with payment processors, KYC verification providers, game suppliers, and regulatory authorities where legally required.

You have the right to access, correct, and request deletion of your personal data, subject to our legal retention obligations. To exercise these rights, submit a written request to [email protected]. Requests will be acknowledged within 5 business days and fulfilled within 30 calendar days where technically and legally feasible.

14. Amendments

dora55 reserves the right to amend, update, or replace these Terms and Conditions at any time. Material changes will be communicated to registered players via email to the address on file and/or via a prominent notice on the Platform homepage, with a minimum of 7 calendar days' notice before the changes take effect, except where immediate amendment is required by applicable law or regulatory obligation.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms and Conditions. If you do not agree with an amendment, you must cease using the Platform and may request Account closure before the effective date. The version of the Terms and Conditions governing any particular transaction or wager is the version in force at the time that transaction or wager was confirmed.

The current version of these Terms and Conditions, along with the date of last update displayed at the top of this page, supersedes all prior versions. We recommend bookmarking this page and checking it periodically for updates, particularly prior to claiming promotional offers or making large deposits.

15. Governing Law & Dispute Resolution

15.1 Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them (including non-contractual disputes), shall be governed by and construed in accordance with internationally recognised principles of commercial law as applied by the licensing jurisdiction of dora55's operating entity. Nothing in this clause limits the statutory consumer rights you may hold under the laws of Indonesia.

15.2 Dispute Resolution Process

In the event of a dispute between you and dora55, we ask that you first contact our Customer Support team to seek an informal resolution. The majority of disputes are resolved at this stage within 5–10 business days. If informal resolution is unsuccessful, the dispute may be escalated to our designated Complaints Officer by emailing [email protected] with the subject line "Formal Complaint". The Complaints Officer will provide a written final decision within 28 calendar days of receiving all relevant information.

15.3 Binding Arbitration

Where a dispute cannot be resolved through the internal complaints process, either party may refer the matter to binding arbitration under the rules of an internationally recognised arbitration body agreed upon by both parties in writing. The arbitration shall be conducted in the English language. The arbitrator's decision shall be final and binding, and may be enforced in any court of competent jurisdiction. Nothing in this clause prevents dora55 from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction to protect its intellectual property or prevent fraud.

15.4 Class Action Waiver

To the fullest extent permitted by applicable law, you agree that any dispute resolution proceedings shall be conducted on an individual basis and not as part of a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against dora55.

16. Contact

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of the dora55 Platform, please contact us through any of the following channels. All contact information is provided for reading convenience — please note that email addresses below are plain text and not clickable links.

Our Customer Support team is staffed by Indonesian-speaking agents available around the clock. For account-specific queries, please have your registered email address and Account ID ready to facilitate faster verification and resolution.